This privacy policy aims to inform users about how their personal data is collected, used, and protected on our website. We are committed to complying with applicable regulations, particularly the General Data Protection Regulation (GDPR). The data controller is Eden Initiative, represented by the Data Protection Officer (DPO), whom users can contact for any questions regarding their data.
The Data Controller of the personal data collected through the Site and App mentioned is: Eden Initiative, a simplified joint-stock company (SAS) with a capital of €4,200, headquartered at 185 Boulevard Vauban, Lille 59000, SIREN number (812904928), represented by Mr. Antoine Trannoy, Data Protection Officer (DPO). Email: antoinel@LivinFrance.com.
The competent supervisory authority is, as appropriate:
For any information regarding your personal data, you can contact the Data Controller or the DPO at the previously mentioned postal address or by email at:
Personal data (also called personally identifiable information) refers to any information related to an individual that allows them to be identified directly or indirectly, such as their name, email address, or phone number. As part of our activity, we collect your personal data when:
We may also receive information from partners when you interact with their services through our site (for example, when registering for a program via a partner school).
The personal data we collect directly is that which you provide when using the services offered on our website. This includes:
Please note that our duly authorized teams may collect additional personal data when strictly necessary for processing your requests.
When you subscribe to services or programs offered by our partners through our site (schools, recruitment agents, other providers), these partners may transmit information related to your registration or application. This data is used to facilitate the management of your applications and offer you a better user experience.
In addition to the data you provide directly, we automatically collect information about your interaction with our website and application:
To improve service quality and optimize the training of our teams, your calls with our assistance center may be recorded. These recordings are kept for a maximum of six months. You can object to this processing by contacting our Data Protection Officer (DPO).
We only process your personal data when we have a relevant legal basis. Depending on their purpose, processing may meet the following criteria:
| Catégorie de données traitées | Finalités du traitement | Fondements juridiques | Durée de conservation |
|---|---|---|---|
| Données d’identification, données nécessaires à la qualification de vos besoins et à la souscription aux différentes offres | Vous permettre d’accéder à nos services et vous présenter des offres (celles de nos partenaires) personnalisées selon vos besoins et votre profil; Vous fournir l’accès aux différentes fonctionnalités de l’App; Vous contacter, lorsque cela est nécessaire à propos de nos services, pour récupérer des informations nécessaires à la conclusion | Exécution d’un contrat / mesure précontractuelle Notre intérêt légitime | 3 ans à compter de votre dernière activité (souscription, connexion à l’App, appel entrant, clic dans un email) ou de la fermeture de votre compte utilisateur (+5 ans en base d’archivage) |
| Données nécessaires à la souscription des contrats auprès de nos partenaires | Nous permettre de vous dire si vous êtes éligible à tel ou tel contrat auprès de tel ou tel fournisseur et de vous indiquer le prix exact; Nous permettre de souscrire pour votre compte aux contrats de nos partenaires; Nous permettre de procéder au paiement pour votre compte du contrat auquel vous souhaitez souscrire par notre intermédiaire; | Exécution d’un contrat | 3 ans à compter de votre dernière activité (+5 ans en base d’archivage) |
| Données de connexion et de navigation sur le Site et/ou l’App | Mesurer l’audience de fréquentation de notre Site et App; Mesurer l’intérêt et améliorer l’efficacité et la qualité des services que nous vous proposons; Personnaliser l’ergonomie, l’expérience utilisateur selon votre profil, en vous proposant par exemple les offres les plus pertinentes pour vous; Permettre à notre Service client de vous aider le plus efficacement possible si vous avez des questions ou réclamations; Réaliser des statistiques d’analyse, de sélection et de segmentation des utilisateurs pour améliorer nos services et servir notre stratégie marketing; | Votre consentement | 13 mois à compter du dépôt des cookies |
| Données de contact (adresse email, téléphone) | Pour communiquer avec vous en général, plus particulièrement pour : Vous tenir informé de l’évolution de vos contrats (en vous adressant par exemple une confirmation par email de la validation d’un contrat auquel vous avez souscrit en ligne ou par téléphone) Recueillir votre avis / votre satisfaction sur nos services et/ou les contrats souscrits; Vous informer en cas d’évolution de notre politique de confidentialité; Répondre à vos questions lorsque vous nous interrogez par email ou via notre chat par exemple; Vous aider à finaliser la souscription d’un contrat initié sur notre App ou via notre Call center, mais non validé; Vous proposer des offres analogues à celles auxquelles vous avez déjà souscrites chez nous et susceptibles de vous intéresser | Notre intérêt légitime Exécution d’un contrat / mesure précontractuelle | 3 ans à compter de votre dernière activité (+5 ans en base d’archivage) Vous pouvez vous désabonner de nos emails à tout moment en cliquant sur le lien de désinscription figurant en bas de chaque email |
| Données obtenues auprès de nos partenaires nécessaires à la conclusion d’un contrat | Nous permettre de suivre et vous informer sur la bonne prise en compte et validation de votre contrat par notre partenaire auprès de qui vous avez souscrit un contrat par notre intermédiaire Nous permettre de vous contacter si des informations sont manquantes pour procéder à la contractualisation effective côté fournisseur (relevé de compteur, n° de PDL, etc.) | Exécution d’un contrat Notre intérêt légitime | 3 ans à compter de votre dernière activité (+5 ans en base d’archivage) |
| Conversations téléphoniques via notre Call center | Nous permettre d’enregistrer nos échanges téléphoniques afin d’améliorer la qualité de l’expérience utilisateur délivrée par notre Call center, optimiser la formation de nos téléopérateurs en ce sens et les évaluer | Notre intérêt légitime | 6 mois à compter de la collecte |
| Justificatif d’identité | Nous permettre de vérifier votre identité en cas de demande de votre part d’accès, de rectification, de suppression, de limitation ou de portabilité de vos données | Votre consentement | 12 mois (article 9 du code de procédure pénale, CNIL, délibération n°2016-264 du 21 juillet 2016 dite NS4 |
| Autres documents personnels (parcours VISA et CAF) | Nous permettre de vous dire si vous êtes éligible à tel ou tel procédures, auprès de tel ou tel administrations; Nous permettre de constituer votre dossier complet pour telle ou telle procédures. Aucune exploitation commerciale ne sera réalisée sur ces documents. | Votre consentement | 12 mois (article 9 du code de procédure pénale, CNIL, délibération n°2016-264 du 21 juillet 2016 dite NS4 |
We are committed to treating your personal data privately and confidentially. The data collected or processed when using our services is primarily intended for Nappo entities, particularly authorized and qualified individuals within the organization whose duties require access to this information for the stated processing purposes.
We only share your data with partners as part of services you have explicitly requested or for which you have given consent. All data transmitted is protected and used solely for the purposes for which it was collected.
The personal data we collect is stored in an active database for a duration of 3 years from your last activity on the App (login, submission of an application) or via our call center (incoming call) or from the closure of your user account.
In certain cases, we may need to retain your personal data for a longer period, even after your account is closed, to comply with our legal obligations or those of our partners, and to protect or assert our rights. After the 3-year period, your data may be archived for an additional 5 years in a secure archival database with restricted access. These archived data are retained as proof and will only be used for specific purposes, including compliance with legal and regulatory obligations.
Data transferred to an intermediate archive cannot be reintroduced into the active database. Additionally, these data may be anonymized in our Big Data platform for statistical analysis purposes. The anonymized data helps us produce reports on our performance and trends.
Some personal data are subject to specific retention periods:
These retention periods comply with the legal and regulatory standards in place to ensure secure and responsible management of your personal data.
The security of your personal data is a top priority for us. We are committed to implementing all necessary measures to ensure the protection of the information you entrust to us, so that you can use our services with confidence. We have established a set of physical, technical, and organizational measures to protect your data against unauthorized access, accidental loss, destruction, or damage.
The key security measures we apply include:
We take all necessary steps to guarantee the security and confidentiality of the data you entrust to us, and we continuously strengthen our measures to address new cybersecurity threats.
In accordance with Articles 38 to 40 of Law No. 78-17 of January 6, 1978, amended regarding Data Processing, Data Files, and Individual Liberties, and Articles 15 to 22 of Regulation No. 2016/679/EU of the European Parliament and of the Council of April 27, 2016 (General Data Protection Regulation, GDPR), you have several rights regarding the personal data we hold about you. <br><br>To exercise these rights, please contact the Data Controller or the Data Protection Officer (DPO) by postal mail or email at the provided addresses. For security reasons, this request must be accompanied by proof of identity, which will be destroyed after the request is processed.
You have the right to be informed clearly and transparently about how we collect and process your personal data, as well as your rights regarding this data. This privacy policy is intended to fulfill this requirement!
You have the right to access the personal data concerning you that we process. Upon request, we will provide you with an electronic copy of this data in a commonly used format. We reserve the right to charge reasonable administrative fees for additional copies and/or refuse abusive requests.
You have the right to have your personal data corrected or updated if it is inaccurate, incomplete, or outdated. You can use the forms provided by the CNIL to request this.
You can request the deletion of your personal data in cases provided for by law. We are committed to deleting your personal data as soon as possible, subject to legal retention obligations.
In some cases, you may request the restriction of processing of your data, particularly if you dispute the accuracy of the data or if the processing is unlawful but you oppose its deletion.
You have the right to object to the processing of your personal data for reasons related to your particular situation, unless we can demonstrate that this processing is justified by compelling legitimate grounds.
You have the right to receive the personal data you provided to us in a structured, commonly used, and machine-readable format and to transmit it to another data controller.
You can withdraw your consent at any time for data processing based on your consent without affecting the lawfulness of the processing carried out before the withdrawal.
You can object to telemarketing at any time. To do so, you can register on the free Bloctel list for consumers.
You have the right to define instructions on the retention, deletion, and communication of your personal data after your death.
If you believe that your rights are not being respected, you can file a complaint with the national supervisory authority, such as the CNIL.
We are committed to responding to your requests within a maximum of 1 month and notifying you of the actions taken accordingly.
In the event of the closure of your user account, we will generally retain your personal data for a maximum period of 3 years unless you object.
The personal data we collect may be transferred and processed outside the European Economic Area (EEA), particularly in the context of our partnerships or services provided by international providers. These transfers are made in strict compliance with applicable regulations to ensure an adequate level of protection for your personal data.
To ensure the security of these transfers, we rely on several mechanisms that comply with GDPR requirements, including:
If transfers are made to countries without sufficient guarantees, we commit to taking all necessary measures to ensure the confidentiality and integrity of your data.
We reserve the right to update and modify this privacy policy at any time to reflect changes in our activities, legislative updates, or regulatory requirements. Any significant changes will be communicated to users via a notification on our website or by email to the contact details provided.
Users are encouraged to regularly review this policy to stay informed of any updates. Here's how we ensure transparency for these changes:
By continuing to use our services after the privacy policy update, you accept the new terms in effect. We encourage all our users to read these changes carefully to understand how their personal data may be used or protected in the future.
For any questions, requests, or complaints regarding this privacy policy, users can contact our Data Protection Officer (DPO) at the following address: antoine@livin-france.com.